Oh! We're at Arby's?

OMFG that has got to be the funniest, and saddest, thing I've heard in a very long time. I was at Arby's yesterday getting lunch. I had to go inside as I've lost my voice due to an illness. The speaker for the drive through is loud enough that you can hear it no matter where you are in the store.

So, I'm at the counter ordering my food and I hear the beep of someone at the drive through. She starts to order and I'm not really paying attention to what she's saying. Then I hear the man working the window say "We don't have that here ma'am". Then there's a second of silence and I hear "Oh! We're at Arby's?" She didn't even know what restaurant she was at!!

How can you not know where you are? It's not like there aren't enough signs on the way in. She was staring at a drive through menu with all Arby's food on it. Do they have roast beef sandwiches at Burger King now?. How about Market Fresh items at McDonalds? I mean come on people we need to start paying attention to what we're doing in this world or Idiocracy won't just be a movie.